Donor Engagement Manager
The Donor Engagement Manager reports to the Development Operations Manager and works on a variety of donor engagement activities in support of advancing major donor fundraising strategies for the Massachusetts Chapter. The Donor Engagement Manager is a critical link between Marketing/Communications and Development, bridging engagement and communications strategies from major donors to members in Massachusetts. Additionally, they will provide high level administrative support to the Massachusetts Director of Development.
• Partnering with the development team, create and execute an annual, comprehensive plan for Massachusetts donor engagement and stewardship.
• Collaborate with the Development team to meet event, donor discovery, stewardship and engagement goals and evaluate return on investment. Plan and execute events and tailor follow up.
• Proactively identify and create special engagement and stewardship opportunities to support building a pipeline of new major donors.
• Coordinate and create donor collateral such as videos, photobooks, presentations, cards and invitations, and e-blasts.
• Maintaining an Engagement and Communications calendar.
• Plan and execute stewardship for Massachusetts Legacy Club members.
• Use TNC’s fundraising management system (BBCRM) to produce donor lists, enter engagements, and perform analysis.
• Provide administrative support to the Director of Development (DoD) including travel arrangements, calendar management, processing expenses, logistics/production of donor meetings and short-term project management as needed. Communicate on behalf of the DoD with staff across the Conservancy; as well as with donors, vendors, and business relations. Support the DoD in managing stewardship plans for their top donors.
• Partner with fundraising, marketing, and conservation staff to stay current on conservation strategies and messaging.
• Coordinate and distribute donor communications and marketing collateral.
• Track internal and external fundraising, events, and stewardship best practices to improve Massachusetts donor engagement.
• Additional duties as needed.
• Engage with trustees, staff, donors, and vendors. Act independently on assigned tasks and exercise independent judgment based on analysis and experience.
• Apply established processes and practices and may create new ones to improve overall team effectiveness.
• Coordinate projects with several variables, work within a defined timeline and budget.
• Communicate and/or distribute information to assist staff in making decisions, solving problems, and improving workflow.
• Does not supervise any staff, but may supervise interns, volunteers, and/or temporary staff.
• Ensure compliance with TNC policies and procedures, and external (donor/legal/IRS) requirements.
• Financial responsibility includes working within a budget, processing invoices and transfers, and contracting with vendors.
• Travel and work flexible hours as needed.
• Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
• Work is diversified and may not always fall under established practices and guidelines.
• Bachelor’s degree and 2 years’ experience or equivalent combination.
• Experience building relationships with staff, customers or similar.
• Experience generating reports and interpreting data.
• Experience in business writing, editing, and proofreading.
• Experience working across teams.
• Experience with high-level event planning and execution.
• Ability to write and edit written materials for use with donors, members, and special events.
• Ability to set priorities, manage diverse activities, and meet deadlines.
• Experience with Adobe InDesign or other graphic design software.
• Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
• Interest and ability in incorporating a diversity, equity, and inclusion lens when communicating and decision-making.
• Ability to implement processes and strategic program goals.
• Ability to coordinate projects and work under pressure.
• Ability to use existing technology to achieve desired results.
• Experience with database administration and spreadsheet software, including managing, tracking and analyzing data.
• Strong organization skills, accuracy, and attention to detail.
• Experience working with virtual colleagues and teams.
• Experience, coursework, or other training in fundraising principles and practices.
• Demonstrated experience using diplomacy and tact to build strong relationships.
To apply, please visit www.nature.org/careers and search for job# 49530.
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