Community Outreach and Events Coordinator - Boston MA
The Community Outreach & Events Coordinator for Boston Community Gardens will be responsible for infusing visitor experience and signature events & tours with vitality, vibrancy, and creativity. The position requires innovative approaches to steward the Boston community gardens where all features are used to their fullest potential to engage visitors in the history and beauty of the properties and in the conservation, recreational and cultural work of The Trustees.
The Community Outreach & Events Coordinator is a part-time position based in Boston, MA. This position is responsible for the public experience in the Boston Community Gardens; events, tours, interpretive & self-guided experiences, and visitor amenities. Working closely with a wide range of departments including Visitor Interpretation, Engagement, Marketing, Development, and Stewardship, the Outreach & Events Coordinator will increase visitation, grow event participation and revenue, and improve visitor satisfaction through the development of new experiences and improved amenities. This position is responsible for hiring and managing seasonal tour guides, volunteers, and associated event contractors.
Specifically, the Community Outreach & Events Coordinator’s responsibilities is categorized into the following themes:
1. Enhance the Visitor Experience
Provide outstanding customer service to garden volunteers and visitors, at all times including but not limited to answering questions, supporting garden plot requests & allocation,
Support communications with all volunteer garden coordinators for effective grassroots leadership, coordination, resource sharing, conflict resolution and volunteer days.
Support the stewardship team with improving garden infrastructure to support signature events and programs.
Develop and implement self-guided experiences, specialized tours, activities, and interpretive materials for visitors. Lead & support event set up such as moving tables & chairs, decorating, providing Trustees marketing and educational material.
Create, with the support of Program Leadership, exciting and diverse engagement activities that connect visitors and members to The Trustees exceptional places and each other.
2. Grow Visitation and Events
Develop strategic partnerships with the community of urban growers, partners, elected officials and funders in coordination with the Boston team members.
Work with Community Gardens Stewardship team to support retail sales at City Natives and Trustees events.
Work closely with the Marketing team to increase web, print, and social media promotions of Boston Community Gardens as a destination for multiple audiences.
Build upon current relationships and develop new partnerships to expand outreach and awareness of the Boston properties and programs.
Connect more Boston visitors through the development of visitor promotions and Massachusetts tourism.
3. Implement New Events and Programs
Assess and adapt tour programs to provide memorable and distinctly unique tour experiences.
Infuse current events and programs with innovative activities.
Increase event revenue through sponsorships, grants & gifts.
Support all Trustees events in Boston with on-site support.
Develop program satisfaction surveys.
The ideal candidate will have energy, enthusiasm and a willingness to work hard. The Community Outreach & Events Coordinator will be a people-person who is passionate in connecting families and individuals to nature and the outdoors and is dedicated to providing every visitor with a remarkable experience with The Trustees. The successful candidate will have familiarity with Boston neighborhoods and working with people from diverse cultural and racial backgrounds. They should have experience in community relations, public outreach, navigating municipality regulations, effective public facilitation, and event management.
Additional qualifications include
2+ years of progressively responsible experience in visitor engagement, event planning, interpretation, and/or sales/customer service in a non-profit or for-profit setting.
B.A. in related field.
Demonstrated experience in fundraising through sponsorships, grants and gifts.
Demonstrated ability to manage project deadlines and professional relationships.
Excellent communication skills, including the ability to be articulate and confident, to both follow and enforce Trustees safety and program guidelines & assessments.
Strong analytic and organizational skills; ability to use time and resources effectively.
Candidate should be comfortable with public speaking and leading groups
High regard for teamwork and collegiality
Bilingual applicants are highly encouraged to apply.
A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.
A satisfactory criminal background check (CORI).
Access to a personal vehicle
Able to work a schedule that includes weekends and some workday evenings.
Able to work in variable outdoor weather conditions
Ability to lift 40lbs independently and spend periods of time standing during events.
Assume additional duties as assigned with or without accommodation.
Compensation and Benefits:
This is a part-time, annual salaried position for 32 hours per week. Flexible hours.
To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, The Trustees of Reservations requires that all successful applicants show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted. Applicants who believe they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform Human Resources after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.
About The Trustees
The Trustees is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster. Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care. We are funded and supported entirely by our visitors, supporters, volunteers, and more than 70,000 member households.
The Trustees’ commitment to Diversity, Belonging Inclusion and Equity is to create inclusive spaces of belonging for Trustees staff, members, volunteers, and communities across our organization and 120 plus properties. Read more here
As part of our dedication to an inclusive and diverse workforce, The Trustees are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.